info@Chilmarkchocolates.com
Due to high volume inquiries we will get back to you within 48 hours to ensure we are helpful and you become a repeat customer.
If you’re shipping chocolates to areas with warm weather, Chilmark Chocolates might suggest a particular shipping method to ensure that your product arrives in perfect condition and to prevent it from melting. This is because chocolates are highly perishable.
Orders placed before 11:00 AM are likely to ship on the same day. However, it’s important to note that weekends and holidays are not considered days in transit. As temperatures may differ across the country, we may decide not to ship on Fridays. Therefore, we cannot ensure deliveries on Mondays.
Despite being often confused with mold, the white film that appears on chocolate is a harmless substance called bloom. Bloom is caused by the butterfat in the chocolate rising to the surface due to a temperature change. Although the chocolate’s appearance may be affected, it remains safe to eat and retains its flavor. To prevent bloom, it’s essential to avoid exposing chocolate to sudden temperature changes.
Storing chocolate in a cool and dry place is recommended for best results. However, freezing chocolate is not advisable, as it can result in the chocolate turning white due to temperature shock.
Our facility produces items that share equipment with products containing Peanuts, Tree Nuts, Soybeans, Milk, Egg, and Wheat.
If you have any queries or issues related to our website or your order, kindly reach out to us via email by clicking on the Contact Us Tab present on our website (www.chilmarkchocolate.com). Please fill in the required information form and don’t forget to mention your order number in the Comments box. In case the order number is not available, provide us with your first and last name and describe your problem and/or question. We ensure a response within 48 hours.
Email communication is preferred. However, for support on weekends or after hours, the only way to reach us is via email. Our customer service team checks emails daily and provides responses within 48 hours.